Horizon Plumbing Services

A considerable number of reviews reflect a positive sentiment towards the technicians at Horizon Plumbing. Customers highlighted individuals like Jose and Phillip for their expertise, effectively resolving issues such as water heater malfunctions and plumbing repairs with professionalism and care. Positive sentiments often centered around technicians communicating the scope of work, showing thorou... Read more

A considerable number of reviews reflect a positive sentiment towards the technicians at Horizon Plumbing. Customers highlighted individuals like Jose and Phillip for their expertise, effectively resolving issues such as water heater malfunctions and plumbing repairs with professionalism and care. Positive sentiments often centered around technicians communicating the scope of work, showing thoroughness, and demonstrating responsiveness to inquiries. Several reviewers specifically praised the follow-up after service, which enhanced the perception of genuine customer care. Conversely, numerous customers reported negative experiences, primarily revolving around missed appointments and inadequate communication. Several individuals expressed frustration over appointments that were confirmed yet not honored, leading to feelings of being undervalued. Some reviewers conveyed strong negative sentiments due to perceived rudeness from staff when addressing scheduling discrepancies. Other complaints included unexpected charges and issues with the quality of service, particularly regarding the handling of plumbing emergencies and the aftermath of work that should have been tidied up. Common themes include a polarizing customer experience: while some customers lauded the emergency responsiveness and technical capabilities, others remained dissatisfied with the lack of organizational coherence and reliability. Cost transparency also emerged as a concern, with some reviews indicating a feeling of being overcharged or that quotes did not align with final prices. In summary, while Horizon Plumbing Services delivers commendable plumbing services backed by knowledgeable staff, the inconsistency in appointment management and customer communication poses a risk to their reputation. Enhancing these areas could foster improved customer satisfaction and loyalty. Read less