Emergency AC of DFW

A substantial number of reviews reflect a commendable level of customer service and technician professionalism from Emergency AC. Reviewers consistently mentioned the responsiveness of customer service and the expertise of technicians, particularly praising Mike and John for their thorough explanations and attention to detail. Specifically, customers appreciated the comprehensive assessments, tran... Read more

A substantial number of reviews reflect a commendable level of customer service and technician professionalism from Emergency AC. Reviewers consistently mentioned the responsiveness of customer service and the expertise of technicians, particularly praising Mike and John for their thorough explanations and attention to detail. Specifically, customers appreciated the comprehensive assessments, transparent pricing options, and friendly attitudes, which contributed to an overall positive experience regarding installations and repairs. However, a stark contrast emerges from the negative reviews, where customers documented distressing experiences with the company's after-service support. Many reviewers detailed extensive delays in service responses, miscommunications, and a seeming lack of accountability from the management when addressing long-standing issues. A couple described feeling ignored or dismissed when attempting to report problems with their newly installed units, leading to a breakdown of trust in the company. This was particularly concerning in high-stress scenarios involving vulnerable family situations, such as having a newborn. Another common theme in the reviews is the perceived disparity between positive first impressions and negative follow-up experiences. Many customers who initially reported satisfaction during installation, particularly with price and service, later voiced their frustrations after encountering issues like leaks or unit failures, finding the company's response lacking. Overall, while Emergency AC of DFW has garnered a dedicated customer base based on initial service quality, there exists a significant portion of the clientele feeling let down by their after-sales support and reliability, indicating a critical area for improvement. Read less