Binion Plumbing

The reviews reveal a polarized sentiment towards Binion Plumbing, characterized by both commendations and criticisms.Positive Aspects: - Several customers appreciated the promptness and timing of service, noting that the technicians arrived as scheduled and completed repairs efficiently. - The professionalism and friendliness of the staff received commendations. Some customers felt confident... Read more

The reviews reveal a polarized sentiment towards Binion Plumbing, characterized by both commendations and criticisms.Positive Aspects: - Several customers appreciated the promptness and timing of service, noting that the technicians arrived as scheduled and completed repairs efficiently. - The professionalism and friendliness of the staff received commendations. Some customers felt confident in the technicians' expertise, particularly one customer who likened the communication to that of a knowledgeable surgeon discussing treatment options. - A few reviews indicated satisfaction with competitive pricing, particularly regarding faucet installations, where Binion Plumbing's charges were significantly lower than competitors.Criticisms: - A recurring theme was dissatisfaction with billing practices. Customers expressed frustration over perceived overcharges, particularly the way time was billed. This includes charges for travel time and additional fees for what some felt were unnecessary return visits. - Several customers reported dissatisfaction with the quality of repairs, including claims that problems were not fully resolved after the first visit, leading to subsequent calls and more charges. The reference to a technician needing to come back due to inadequate initial service was a common grievance. - The clarity of pricing before services were rendered was criticized. Many customers felt they were not given adequate estimates or explanations before work began, contributing to their frustrations when presented with high total costs.Overall Experience: - Reviewers seem to find a balance between appreciating the quality of the work done and being discontented with the pricing practices. While there are endorsements of reliable corrective work, billing transparency and the thoroughness of initial service requests require significant improvements based on customer feedback. - The negative reviews can overshadow the positive aspects, suggesting that potential customers should approach with caution, seeking clarity on costs upfront and ensuring satisfaction with initial repairs to avoid additional charges. In summary, while Binion Plumbing demonstrates strong technical skills and efficiency, customer reviews indicate that improvements in billing transparency and initial service quality would enhance overall customer satisfaction. Read less