Big Blade Plumbing & Rooter

The reviews indicate that Big Blade Plumbing & Rooter has been recognized for effective customer service and responsiveness, especially in urgent situations. Many customers appreciated the prompt arrival of service technicians and their ability to quickly diagnose and resolve plumbing issues. Notably, several reviewers shared positive anecdotal experiences with specific technicians, emphasizing an... Read more

The reviews indicate that Big Blade Plumbing & Rooter has been recognized for effective customer service and responsiveness, especially in urgent situations. Many customers appreciated the prompt arrival of service technicians and their ability to quickly diagnose and resolve plumbing issues. Notably, several reviewers shared positive anecdotal experiences with specific technicians, emphasizing an individual commitment to customer satisfaction. Having said that, there are significant criticisms regarding the quality of repairs. Several customers noted that issues recurred shortly after service, suggesting potential inadequacies in the initial assessments or the job quality. For instance, instances where leaks or clogs were inadequately addressed led to frustration and doubt about the work done. Additionally, complaints arose surrounding communication lapses when it came to pricing transparency and the work scope Read less