A & D Plumbing & Water Heater

Across the reviews collected, common themes emerge that highlight A&D Plumbing's strengths and areas for potential improvement.Professionalism and Friendliness: The crew is consistently described as professional, friendly, and knowledgeable. Customers appreciated the technicians' demeanor, noting that interactions felt comfortable and personable. Many reviews praised specific team members like Aar... Read more

Across the reviews collected, common themes emerge that highlight A&D Plumbing's strengths and areas for potential improvement.Professionalism and Friendliness: The crew is consistently described as professional, friendly, and knowledgeable. Customers appreciated the technicians' demeanor, noting that interactions felt comfortable and personable. Many reviews praised specific team members like Aaron and Dawn for their dedication to customer service and ability to explain plumbing issues in a relatable manner.Timeliness and Responsiveness: Customers frequently commended A&D Plumbing for their prompt responses to emergency situations. Many reviews specifically mentioned the company's ability to schedule service quickly, often same-day or within hours of a call. This quick turnaround was a significant factor in customer satisfaction.Affordability and Honesty: The transparency regarding pricing was another positive note across reviews. Customers highlighted the fair pricing for the services rendered, often mentioning that they received very reasonable quotes compared to other companies. However, there were a few reviews that indicated some frustration about suggested additional charges for follow-up services, which introduced a slight negative sentiment regarding perceived upselling.Quality of Work: There is a strong consensus regarding the quality of work performed by A&D Plumbing. Multiple reviews detail successful resolutions to complex plumbing issues, indicating that the technicians are capable problem-solvers. Customers felt that the repairs were done thoroughly and effectively.Areas for Improvement: A few reviewers expressed concerns about the responsiveness for follow-up issues or perceived additional charges after initial services. This suggests that while the primary interactions were overwhelmingly positive, there is room for improvement in managing customer expectations regarding warranties and follow-up services. Overall, A&D Plumbing & Water Heater appears to have established a solid reputation based on their promptness, professionalism, and customer-centric approach. The company has garnered a trusting clientele that appreciates their services, viewing them as reliable partners for plumbing needs. Read less