A Better Deal

A Better Deal has a strong base of loyal, long-term customers who consistently praise technicians like Andrew, Ray, and Tom for prompt after-hours response, honest assessments, and fair pricing — including multiple accounts of no-charge service calls and warranty honors. However, a meaningful cluster of negative reviews spanning multiple years raises serious concerns: repeated no-shows and misse... Read more

A Better Deal has a strong base of loyal, long-term customers who consistently praise technicians like Andrew, Ray, and Tom for prompt after-hours response, honest assessments, and fair pricing — including multiple accounts of no-charge service calls and warranty honors. However, a meaningful cluster of negative reviews spanning multiple years raises serious concerns: repeated no-shows and missed appointment windows, rude office staff interactions, billing disputes involving charges higher than quoted, at least one allegation of unpermitted HVAC installation with poor workmanship, and one detailed account of misdiagnosis leading to compressor failure and costly repairs. The pricing dimension is pulled down by several credible complaints of overcharging and lack of transparency, despite many positive pricing mentions. Project completion is similarly mixed, with strong follow-through praised by many but offset by documented cases of abandoned work, unreturned calls, and incomplete jobs. The overall score reflects a company with genuine strengths in availability and customer loyalty but with recurring operational and quality-control issues that cannot be ignored. Read less