AirCo Air Conditioning, Heating, and Plumbing

The overwhelming majority of reviews across all four dimensions are deeply negative, with recurring and consistent complaints spanning nearly a decade of reviews. Professionalism is severely damaged by widespread reports of rude office staff, repeated no-shows, broken appointment commitments, and poor communication — with only a small handful of positive technician interactions providing any upl... Read more

The overwhelming majority of reviews across all four dimensions are deeply negative, with recurring and consistent complaints spanning nearly a decade of reviews. Professionalism is severely damaged by widespread reports of rude office staff, repeated no-shows, broken appointment commitments, and poor communication — with only a small handful of positive technician interactions providing any uplift. Pricing is a major concern, with numerous reviewers citing deceptive quotes, hidden fees, bait-and-switch tactics, excessive markups on parts, and a maintenance plan widely described as an upsell scheme rather than genuine service. Project completion is the weakest area, with multiple accounts of unresolved repairs after multiple visits, systems left in worse condition than before, warranty denials, and outright abandoned or botched work. Experience scores marginally higher due to a few genuinely skilled technician interactions, but is heavily undermined by misdiagnoses, incorrect installations, damaged equipment, and technicians described as dishonest or incompetent across many reviews. Read less