TYJ Plumbing of El Paso

Positives: - Many customers praised TYJ Plumbing for their quick response, punctuality, and effectiveness in resolving plumbing issues. For example, reviews highlighted their capability to handle emergency situations, such as clogged drains or urgent repairs, with swift action and practical solutions. - The quality of the workmanship was also noted positively, with some customers expressin... Read more

Positives: - Many customers praised TYJ Plumbing for their quick response, punctuality, and effectiveness in resolving plumbing issues. For example, reviews highlighted their capability to handle emergency situations, such as clogged drains or urgent repairs, with swift action and practical solutions. - The quality of the workmanship was also noted positively, with some customers expressing satisfaction with the final results and the service they received, appreciating the professionals' ability to communicate throughout the process.Negatives: - A significant portion of feedback reflects concerns over pricing, with customers feeling that they were overcharged for services rendered. Instances of customers comparing the charges to lower market rates were particularly notable, resulting in a sense of being taken advantage of. - Communication issues seemed to plague certain customer interactions, including lack of follow-up, failure to show up for scheduled appointments, and an overall sentiment of unprofessionalism in some cases. Reviewers reported feeling disappointed by the responses or lack thereof from the company regarding further assistance or refunds. - A particularly damaging review indicated issues with accountability and transparency, where one customer felt misled about the cause of their plumbing issues and the associated costs for repairs, leading to a significant financial burden.Overall Impression: - While a segment of customers expressed a willingness to recommend TYJ Plumbing due to positive service experiences, the presence of several critical reviews regarding price transparency and accountability cannot be overlooked. The contrast in experiences suggests possible inconsistency in service delivery, making it important for prospective customers to gather detailed quotes and potentially seek alternative options. In conclusion, while TYJ Plumbing showcases strengths in responsiveness and effective plumbing services, glaring concerns related to pricing and customer service practices could deter potential clients. Read less