Surety Plumbing

The review highlights several key concerns regarding Surety Plumbing's service:Lack of Transparency: The customer criticized the absence of a cost estimate prior to the plumber's visit. This lack of transparency contributed to feelings of distrust and dissatisfaction.High Quotation: The $239 quoted for the service was deemed unreasonable, particularly in comparison to the relatively low cost of th... Read more

The review highlights several key concerns regarding Surety Plumbing's service:Lack of Transparency: The customer criticized the absence of a cost estimate prior to the plumber's visit. This lack of transparency contributed to feelings of distrust and dissatisfaction.High Quotation: The $239 quoted for the service was deemed unreasonable, particularly in comparison to the relatively low cost of the replacement part, which was only $39.99. This discrepancy points to potential issues with pricing practices and could indicate that the company is perceived as trying to capitalize on unsuspecting customers.Time Estimates: The review mentions an estimate of four hours for a task that was completed in fifteen minutes by a handyman. This substantial difference in time expectations adds to the reviewer's frustration and raises concerns about the professionalism and efficiency of Surety Plumbing's team.Alternative Solutions: The reviewer found a quicker, more affordable solution with a handyman, suggesting that customers may find better value outside of Surety Plumbing. In summary, the review paints a negative picture of Surety Plumbing's pricing practices, communication, and service efficiency. Addressing these issues could be crucial for the company to improve customer satisfaction in the future. Read less