Rodela & Sons Plumbing Heating and Cooling

The reviews reflect a polarized view of Rodela & Sons Plumbing Heating and Cooling. On one hand, certain customers praise the company for their competency and courteousness, highlighting that the staff, particularly Tommy, provides excellent service at reasonable prices. This aspect of the reviews suggests that the company is capable of delivering satisfactory results in plumbing, heating, and coo... Read more

The reviews reflect a polarized view of Rodela & Sons Plumbing Heating and Cooling. On one hand, certain customers praise the company for their competency and courteousness, highlighting that the staff, particularly Tommy, provides excellent service at reasonable prices. This aspect of the reviews suggests that the company is capable of delivering satisfactory results in plumbing, heating, and cooling tasks while maintaining professional interactions during service. Conversely, there are serious concerns regarding customer service related to unprofessional behavior and communication issues. One reviewer specifically notes experiences of rudeness from an employee, as well as claims that customers feel harassed and overcharged. This negative feedback indicates that there may be systemic issues in customer interaction and pricing transparency that could deter potential clients. Common findings include: 1. Division in customer experience: While some customers are pleased with the quality and professionalism, others report negative interactions, especially regarding service follow-up. 2. Issues with customer service: The complaints regarding rudeness and harassment from a specific employee point to a potential need for staff training or oversight in customer relations. 3. Pricing concerns: Although some customers find the prices reasonable, others perceive them as excessively high, particularly in conjunction with the negative service experiences. In summary, the company demonstrates a capability for competent work but must address the critical feedback concerning customer service to improve its overall reputation. Read less