Mr. Rooter Plumbing of El Paso

Professionalism is the strongest dimension, with the overwhelming majority of reviewers praising punctuality, courteous communication, and friendly attitudes from both office staff and field technicians. Experience scores well too, with many reviewers specifically calling out technicians as knowledgeable, skilled, and thorough in explaining their work. However, pricing is a significant drag on the... Read more

Professionalism is the strongest dimension, with the overwhelming majority of reviewers praising punctuality, courteous communication, and friendly attitudes from both office staff and field technicians. Experience scores well too, with many reviewers specifically calling out technicians as knowledgeable, skilled, and thorough in explaining their work. However, pricing is a significant drag on the overall score: multiple reviewers across different years explicitly describe charges as excessive, with specific complaints including a $3,597 water pressure regulator quote, a $2,600 water heeter replacement quote far above competitors, $950 for a few hours of labor, and a $1,856 labor-only quote for a washer hookup — these are not isolated incidents but a recurring pattern. Project completion is moderately positive but is meaningfully undermined by several credible reviews describing incomplete work, unresolved blockages, warranty disputes that were not honored, and supervisors failing to return calls, which prevents this dimension from scoring higher. Read less