Mr. Rooter Plumbing of El Paso

The reviews reveal a polarized perception of Mr. Rooter Plumbing, with notable themes emerging from the customer experiences.Pricing Concerns: A significant number of reviews highlighted issues with high estimates and overcharging compared to competitive quotes. Customers reported feeling price-gauged, with one customer stating the quote for a water heater replacement was $900 to $1700 higher than... Read more

The reviews reveal a polarized perception of Mr. Rooter Plumbing, with notable themes emerging from the customer experiences.Pricing Concerns: A significant number of reviews highlighted issues with high estimates and overcharging compared to competitive quotes. Customers reported feeling price-gauged, with one customer stating the quote for a water heater replacement was $900 to $1700 higher than others. This sentiment was echoed in several reviews, suggesting that pricing could be a critical factor impacting customer satisfaction.Customer Service Issues: Another common complaint relates to poor customer service, particularly in follow-up communication. Several customers mentioned their calls went unanswered, or they experienced a lack of acknowledgment regarding their concerns. Instances of unresponsive management and technicians not fulfilling commitments also contributed to negative perceptions.Quality of Service: Mixed feelings were expressed regarding the quality of repairs. While some customers noted that technicians were polite and did their best, others reported incomplete work and additional problems shortly after service, leading to dissatisfaction. For example, one reviewer expressed disappointment in a repair that led to further issues and the need for additional service.Timeliness and Responsiveness: There were positive remarks regarding the prompt response times and the ability to attend to urgent plumbing issues quickly. Some customers appreciated the fast service during emergencies, while others felt that their scheduled appointments were mishandled or disregarded.Technician Professionalism: The professionalism of certain technicians received commendations in various reviews, though such experiences seemed inconsistent. Positive comments mentioned respectful behavior and thorough explanations, yet contrasting accounts noted a lack of proper assessment and troubleshooting by others.Trust and Reliability: A growing lack of trust was evident amongst several reviews. Customers expressed reluctance to use their services again and advised others to seek alternatives due to past negative experiences. Trust issues were exacerbated by perceptions of dishonesty in pricing and the perceived need for repeat visits to resolve persistent problems. In summary, Mr. Rooter Plumbing of El Paso displays a dichotomy in customer feedback, where timely responses and certain technicians' professionalism shine through amidst a backdrop of serious pricing concerns, subpar customer service, and trust issues affecting overall satisfaction. Read less