Innovative Trades

The reviews reflect a strong sentiment of gratitude and satisfaction towards Innovative Trades. Customers frequently commend the professionalism exhibited by the technicians, noting their punctuality and preparedness for each job. This consistency reinforces the reliability of the company in fulfilling its commitments. Several highlights include:Customer Service and Follow-ups: Many reviews emph... Read more

The reviews reflect a strong sentiment of gratitude and satisfaction towards Innovative Trades. Customers frequently commend the professionalism exhibited by the technicians, noting their punctuality and preparedness for each job. This consistency reinforces the reliability of the company in fulfilling its commitments. Several highlights include:Customer Service and Follow-ups: Many reviews emphasize the company's commitment to customer satisfaction, citing follow-up communications after service completion to ensure everything is functioning properly. This proactive approach creates a sense of trust and reinforces long-term relationships with clients.Expertise and Problem-Solving Skills: Numerous reviewers praised the technicians for their diagnostic abilities, particularly in complex situations. For example, resolving electrical issues or plumbing problems in neglected homes suggests a high level of expertise and practical experience.Attention to Detail and Cleanliness: Customers appreciated the care taken during service, including protecting their homes and cleaning up after the work was completed. This careful approach leaves a favorable impression and showcases the company's respect for clients' properties.Friendly and Approachable Staff: Reviews consistently mention the friendliness and humor of the technicians, which contributes to a pleasant service experience. This human aspect of the interaction enhances customer satisfaction and makes clients feel comfortable.Minor Criticism: While the overall response is overwhelmingly positive, one review points to a lack of professionalism regarding muddy boots after checking an exterior circuit breaker box. Though this comment was singular, it represents an area for potential improvement in communication and site management during service calls. Overall, the sentiments conveyed in the reviews point to Innovative Trades being a highly regarded choice among customers. The combination of professionalism, thoroughness, and friendliness solidifies their reputation within the home service industry. Read less