E & M Plumbing

The predominant sentiment in the reviews for E & M Plumbing can be classified as negative, primarily stemming from issues related to transparency and fairness in their billing and invoicing processes.Overbilling Concerns: Both reviewers indicated that they felt they were overcharged for services rendered. Specific comments about being billed for labor that exceeded the actual time spent on repairs... Read more

The predominant sentiment in the reviews for E & M Plumbing can be classified as negative, primarily stemming from issues related to transparency and fairness in their billing and invoicing processes.Overbilling Concerns: Both reviewers indicated that they felt they were overcharged for services rendered. Specific comments about being billed for labor that exceeded the actual time spent on repairs illustrate a systemic issue with the company's pricing practices. Additionally, one customer noted astronomical markups on parts, suggesting a lack of competitiveness in pricing.Unresponsive Customer Service: The tone of dissatisfaction is compounded by the reported difficulties in reaching the company's management. One reviewer mentioned having to wait two months for a return call from the owner, which highlights a significant shortfall in customer service responsiveness. This long wait likely contributed to the growing frustration regarding billing issues.Policy on Refunds: Customers expressed displeasure with the company Read less