Master Tech HVAC

Positive Experiences: A minority of reviews express gratitude for prompt service and highlight the professionalism of specific technicians, like Troy and Matt. Customers appreciated situations where issues were resolved quickly and thoroughly, as well as instances of follow-up from the owner to rectify previous poor experiences. Some users identified Master Tech as a reliable option for urgent nee... Read more

Positive Experiences: A minority of reviews express gratitude for prompt service and highlight the professionalism of specific technicians, like Troy and Matt. Customers appreciated situations where issues were resolved quickly and thoroughly, as well as instances of follow-up from the owner to rectify previous poor experiences. Some users identified Master Tech as a reliable option for urgent needs, particularly in AC installations and repairs.Incompetent Service: A significant number of reviews speak to a systemic issue within the company regarding the incompetence of their technicians. Complaints about technicians failing to perform necessary repairs, providing incorrect assessments, and leaving jobs unattended were prevalent. Many users encountered situations where technicians misdiagnosed problems or overlooked critical maintenance, leading to further issues and additional costs.Communication Issues: A common theme in negative reviews is poor communication from Master Tech. Customers report being unable to reach representatives, experiencing long hold times, and receiving inadequate responses to inquiries. Many felt neglected when waiting for follow-ups, especially after being subjected to service delays related to home warranties.Upselling and Pricing Strategies: Multiple reviewers voiced concerns about being upsold unnecessary repairs, often with high quotes compared to competing estimates. Instances of technicians attempting to sell new units rather than addressing existing problems with older units frequently surfaced, raising suspicions of deceptive business practices.Response to Customer Complaints: While some customers noted that management was attentive in addressing complaints post-review, this appeared reactive rather than proactive. Positive interactions tended to arise after negative reviews, suggesting that many customers felt ignored until they voiced their dissatisfaction publicly.Mixed Response to Home Warranty Work: Reviews tied to home warranty claims typically reflect a more negative sentiment, revealing Master Tech as inefficient and unresponsive. Many customers were frustrated with the process and noted that this company failed to adhere to the expectations set by warranty providers.Overall Customer Sentiment: The prevailing sentiment reflects disappointment. Users still grappling with unresolved issues expressed mistrust in the service's quality. A number of customers emphatically caution against using Master Tech, particularly regarding warranty services, advising potential clients to seek alternatives. In summary, while Master Tech HVAC does have a subset of satisfied customers, the volume and intensity of negative feedback regarding service, communication, and perceived dishonesty suggest a need for substantial internal improvement. Many reviewers warn potential clients to approach with caution, especially in light of the numerous complaints regarding service inconsistencies and upselling behaviors. Read less