Knee Deep Plumbing

From the reviews, several key themes emerge:Quality of Workmanship: A significant number of reviews laud the quality of work provided by Knee Deep Plumbing. Customers particularly recognize the effort and skill of plumbers like Cuyler and Nate, with comments highlighting solid, thorough jobs done across a variety of tasks, from leak repairs to installation of complex systems.Customer Service and C... Read more

From the reviews, several key themes emerge:Quality of Workmanship: A significant number of reviews laud the quality of work provided by Knee Deep Plumbing. Customers particularly recognize the effort and skill of plumbers like Cuyler and Nate, with comments highlighting solid, thorough jobs done across a variety of tasks, from leak repairs to installation of complex systems.Customer Service and Communication: Reviews consistently point to excellent customer service, with many stating that the staff are polite, professional, and responsive. The communication from the booking phase through the completion of the job received praise, especially in instances where plumbers took the time to explain the process or were patient during delays.Pricing Issues: On the flip side, negative sentiments primarily revolve around pricing discrepancies. One reviewer noted a significant difference between the initial quote and the final bill, which left them feeling deceived and led to a switch to a competitor. Furthermore, while some reviewers found the prices fair and competitive, others felt that certain services were overpriced, and there were complaints about inconsistent invoicing.Timeliness and Reliability: The promptness of service was highlighted positively in several reviews, with customers appreciating quick responses and same-day service, which fostered a perception of reliability and efficiency.Mixed Experiences with Larger Jobs: Some reviews suggested that while Knee Deep Plumbing might be well-suited for small jobs, there were concerns regarding larger projects. One reviewer specifically advised caution when engaging the company for extensive work based on their experience with communication breakdowns and management supervision.Loyalty and Recommendation: Many reviewers expressed their intention to continue using Knee Deep Plumbing for future projects, indicating a strong sense of loyalty among satisfied customers. Recommendations were common, further showcasing positive customer experiences. In conclusion, while Knee Deep Plumbing has built a reputation for quality workmanship and customer service, it faces challenges related to consistent pricing and communication for larger jobs. Addressing these concerns could enhance their overall reputation and customer satisfaction. Read less