Hawkeye Plumbing

The reviews indicate that Hawkeye Plumbing has a dual image: on one hand, it is recognized for prompt responses, efficient service, and skilled workmanship. Customers frequently commend the technicians for their friendliness, professionalism, quality of work, and effective communication regarding jobs. Such sentiments are especially evident in reviews that highlight successful installations and fa... Read more

The reviews indicate that Hawkeye Plumbing has a dual image: on one hand, it is recognized for prompt responses, efficient service, and skilled workmanship. Customers frequently commend the technicians for their friendliness, professionalism, quality of work, and effective communication regarding jobs. Such sentiments are especially evident in reviews that highlight successful installations and favorable interactions with staff. Conversely, numerous reviews reflect a deep dissatisfaction with the owner's handling of complaints and accountability issues. Several customers expressed frustration regarding poor communication and the owner's dismissive attitude towards mistakes made by his team. In particular, the owner has been criticized for belittling customers, refusing to accept responsibility for errors, and treating customer concerns with disrespect. This negative interaction often overshadowed the technical skills of the employees. Critiques included instances of the owner laughing at customers' issues and placing blame on them for problems that were the result of the work done by his company. Additionally, there were complaints about Hawkeye Plumbing's policy of denying warranty coverage for customer-supplied fixtures, which left several customers feeling trapped in a situation where they bore the full accountability for potential mistakes, even when the installation was performed incorrectly. In summary, while Hawkeye Plumbing has demonstrated the ability to provide good quality work and responsive service, the negative feedback about the owner's conduct significantly taints the overall perception of the company. This combination of positive reviews about service delivery and negative reviews about customer service behavior suggests that, unless addressed, the disregard for customer satisfaction at the ownership level could hinder future business potential and referrals. Read less