Brown & Sons Plumbing, Heating, & Air

Service Quality and Professionalism: A recurring theme across the reviews is the perceived lack of professionalism from the staff at Brown & Sons. Multiple customers reported technicians arriving unprepared or taking excessive time to complete simple tasks. Complaints included technicians being ill-informed about the job scope, showing up late, and failing to return to finish promised work. Negati... Read more

Service Quality and Professionalism: A recurring theme across the reviews is the perceived lack of professionalism from the staff at Brown & Sons. Multiple customers reported technicians arriving unprepared or taking excessive time to complete simple tasks. Complaints included technicians being ill-informed about the job scope, showing up late, and failing to return to finish promised work. Negative experiences often highlighted how technicians were unlicensed or failed to provide clear communication regarding the nature of the repairs needed.High and Unexplained Costs: Numerous reviewers expressed frustration over the high estimates provided by the company, often feeling that the charges were exorbitant given the work performed. One customer noted a staggering estimate of $850 for a small job that was later completed at a cost of just $185 by another plumbing service. This perception of overcharging has fostered distrust among clients, suggesting that the company may exploit customers' lack of knowledge about typical repair costs.Communication Issues: Many reviews point to poor communication practices both in terms of customer service and follow-ups. Customers frequently reported difficulties in reaching the company or receiving callbacks. Communication breakdowns often resulted in unscheduled appointments and unfulfilled commitments, leaving clients feeling neglected and frustrated.Ethical Concerns and Trust Issues: Escalating complaints detail accusations of unethical behavior, including allegations of scams and fraud. Specific instances of credit card misuse and requests for upfront payments for incomplete work have emerged, leading to calls for customers to report their experiences to authorities. The reputation for dishonesty is compounded by claims of contract clauses that absolve the company of liability for damages incurred during service, which many customers found disheartening.Mixed Reviews: While the bulk of the feedback was negative, a small number of clients did share positive experiences, often emphasizing timely service and satisfactory repairs. However, these positive accounts are notably overshadowed by the negative experiences shared by a larger group of customers, leading to an overall negative perception.Client Recommendations: The consensus among dissatisfied customers is clear: they do not recommend Brown & Sons Plumbing for any plumbing services. Suggestions for potential clients lean heavily towards seeking alternative plumbing companies, with many emphasizing the importance of doing thorough background checks and reading reviews before selecting a service provider. In summary, Brown & Sons Plumbing, Heating, & Air is facing significant challenges to its reputation due to a consistent pattern of negative feedback focusing on service quality, cost, and professional ethics. These issues suggest a need for serious improvement in their customer service, technical training, and overall business practices. Read less