Berkeys Air Conditioning, Plumbing & Electrical

Berkeys presents a deeply polarized review profile: a large volume of positive reviews praise individual technicians as professional, punctual, knowledgeable, and thorough, while an equally substantial body of negative reviews documents serious systemic problems. Pricing is the single most damaging dimension, with dozens of reviewers explicitly describing charges as outrageous, deceptive, or far a... Read more

Berkeys presents a deeply polarized review profile: a large volume of positive reviews praise individual technicians as professional, punctual, knowledgeable, and thorough, while an equally substantial body of negative reviews documents serious systemic problems. Pricing is the single most damaging dimension, with dozens of reviewers explicitly describing charges as outrageous, deceptive, or far above competitor quotes — including multiple accounts of bait-and-switch tactics, undisclosed fees, and upselling of unnecessary work. Project completion is significantly undermined by recurring complaints about missed appointments, no-shows, failure to follow up after payment, incomplete repairs requiring multiple return visits, and work not done to code. Experience scores are dragged down by multiple credible accounts of misdiagnosis — including cases where second-opinion contractors found simple, inexpensive fixes after Berkeys quoted thousands of dollars for unnecessary replacements. Professionalism scores moderately because individual technicians frequently receive genuine praise, but the company's scheduling, dispatch, management responsiveness, and transparency practices generate consistent and serious criticism. Read less