1st Choice Plumbing, Heating & Air Solutions

This contractor presents a deeply polarized review profile: a cluster of glowing 5-star reviews from 2014–2021 contrasts sharply with a sustained pattern of severe 1-star complaints from 2022–2023. Professionalism scores are dragged down significantly by multiple detailed accounts of rudeness, threats, confrontational behavior by ownership, and failure to return calls — behaviors explicitly ... Read more

This contractor presents a deeply polarized review profile: a cluster of glowing 5-star reviews from 2014–2021 contrasts sharply with a sustained pattern of severe 1-star complaints from 2022–2023. Professionalism scores are dragged down significantly by multiple detailed accounts of rudeness, threats, confrontational behavior by ownership, and failure to return calls — behaviors explicitly described across several independent reviews. Pricing is a major liability, with multiple reviewers citing lack of cost transparency, refusal to itemize parts vs. labor, and charges that were dramatically higher than competitors for identical work. Project completion is among the weakest dimensions: reviewers describe abandoned contracts, repeated failed repair attempts, unauthorized credit card charges, and jobs left incomplete for years. Experience scores modestly higher due to some positive accounts of skilled diagnostics and efficient installs, but is undermined by reviews describing botched installations, incorrect part orders, and refusal to follow manufacturer diagnostic protocols. Read less