Swan Electric, Plumbing, Heating & Air

Overpricing Concerns: A significant theme across the reviews is the notion that Swan Electric, Plumbing, Heating & Air is overpriced for the services provided. Customers frequently cite instances where they received quotes significantly higher than industry standards, leading to feelings of being gouged or scammed. For example, quotes for simple repairs or diagnostics ranged from hundreds to th... Read more

Overpricing Concerns: A significant theme across the reviews is the notion that Swan Electric, Plumbing, Heating & Air is overpriced for the services provided. Customers frequently cite instances where they received quotes significantly higher than industry standards, leading to feelings of being gouged or scammed. For example, quotes for simple repairs or diagnostics ranged from hundreds to thousands of dollars, far exceeding what was ultimately necessary.Manipulative Pricing Practices: Many reviewers highlight what they perceive as manipulative pricing strategies, such as presenting high initial estimates and then trying to upsell additional services at inflated prices. Some customers indicate that initial quotes changed dramatically after technicians arrived, contributing to a sense of distrust. The experiences reported often reflect situations where customers felt pressured into agreeing to unnecessary large expenditures.Poor Communication and Service Follow-up: A recurrent issue among the reviews is poor communication from the company regarding service appointments and follow-ups. Customers frequently mention no-shows for scheduled appointments, inadequate explanations of work performed, and frustration in trying to reach company representatives. This lack of responsiveness adds to the feelings of annoyance and disappointment.Quality of Service: While a handful of reviews detail satisfactory interactions with technicians who were professional and knowledgeable, many express that the overall service was unsatisfactory or shoddy. Customers reported incomplete fixes, with one instance detailing a technician leaving a job half-finished without proper follow-up or communication on next steps.Allegations of Dishonesty: Multiple reviews accuse the company of dishonest practices, including quoting unnecessary repairs, incorrectly diagnosing household issues, and failing to respect service agreements. This created a negative narrative surrounding the company Read less