Smith and Son Plumbing

Smith and Son Plumbing demonstrates strong overall performance with a WW Score of 82.1. Professionalism is a clear strength, with 52 mentions highlighting punctuality, courteous staff, clear communication, and professional appearance. Project completion is solid with 38 mentions confirming timely work, same-day service, and thorough follow-through. Experience scores well at 86.0 based on 31 mentio... Read more

Smith and Son Plumbing demonstrates strong overall performance with a WW Score of 82.1. Professionalism is a clear strength, with 52 mentions highlighting punctuality, courteous staff, clear communication, and professional appearance. Project completion is solid with 38 mentions confirming timely work, same-day service, and thorough follow-through. Experience scores well at 86.0 based on 31 mentions of skilled technicians, knowledgeable problem-solving, and quality workmanship. Pricing is the weakest dimension at 76.0, with 13 mentions revealing mixed sentiment—some customers praise fair pricing and transparency, while others report feeling overcharged or gouged on labor and parts. Three negative reviews (1-star and 3-star ratings from late 2024 and 2019) document serious service failures, pricing disputes, and poor follow-up on mistakes, which temper the otherwise strong positive trend. Read less