Selvin Rosa Foundation Repair

The reviews for Selvin Rosa Foundation Repair reflect a predominantly negative experience among customers, with common themes of poor communication, lack of follow-up, shoddy workmanship, and failure to honor warranties. Customers express frustration over unreturned phone calls, missed appointments, and inadequate repairs leading to additional issues. Some customers mention a disparity between ini... Read more

The reviews for Selvin Rosa Foundation Repair reflect a predominantly negative experience among customers, with common themes of poor communication, lack of follow-up, shoddy workmanship, and failure to honor warranties. Customers express frustration over unreturned phone calls, missed appointments, and inadequate repairs leading to additional issues. Some customers mention a disparity between initial good service and subsequent disappointment, highlighting the inconsistency in service quality. Overall, these reviews indicate a severe dissatisfaction and recommend seeking alternative options for foundation repair services. Detailed Sentiment Analysis and Common Findings: A thorough analysis of the recent reviews for Selvin Rosa Foundation Repair reveals several critical sentiments shared by customers:Communication Issues : A recurring complaint is the poor communication from the company. Multiple reviewers, including Rachel K. and Kara J., report that their calls and voicemails went unanswered. This lack of responsiveness creates a sense of abandonment and dissatisfaction among customers who feel ignored when trying to invoke warranties or set up appointments.Unreliable Service and Missed Appointments : Customers express frustration regarding missed appointments and a lack of follow-through. For instance, Tom D. mentions having to threaten the company with a report to the Better Business Bureau to get the necessary work completed, indicative of a severe lapse in professionalism. Similarly, Kara J. points out multiple instances of the company not showing up after confirming appointments, further underscoring reliability issues.Quality of Workmanship : While some customers acknowledge that initial work was satisfactory, issues arose shortly after. Doris V. and Mindy M. detail experiences with repairs not holding up, leading to additional problems. There are specific complaints about concrete work being sloppy, with uneven surfaces and poor aesthetic appeal, indicating a lack of attention to detail that can have serious implications for customers.Professionalism and Cleanliness : Many reviews highlight a lack of professionalism observed in the workers' conduct. Mindy M. reports instances of workers leaving behind debris and acting carelessly (such as drinking beer on the job). Additionally, poor cleanup after work led to unsafe conditions and ongoing inconvenience for customers, further damaging the company's reputation.Warranty and Assurance Failures : Several customers express disappointment regarding the company’s failure to honor their warranties and rectify problems within a reasonable timeframe. Doris V.’s review underscores broken promises to return for repairs, which contributes to a lack of trust in the company. Overall, Selvin Rosa Foundation Repair appears to be struggling with customer service, reliability, and quality standards, leading to a significant risk of reputational damage and loss of clientele. Customers are highly frustrated and recommend exploring other service options. Read less