Review and analyze now for company Clockwise Plumbing and provide the analysis in the discussed format for the following reviews: '''On time for appointments and technicians were able to repair our plumbing problems quickly and efficiently Clockwise was sent by our warranty carrier and we were pleased with the vendor My home warranty company sent clockwise plumbing out when my hot water heater started leaking. This was the first time I used my warranty and the first time I have dealt with clockwise.
They came out and said that the hot water heater could not be fixed. They said that they would have to bring it up to code because there wasn't a drip pan.
I asked how much the additional charges would be. They said they would email me a quote.
When I received the quote it said I would have to pay 801.00 for a new hot water heater. I asked the warranty company why it was so much money.
They told me I had to call the plumber. I called Janice at clockwise and she said that they had to pay for a city permit, an extra helper, and additional charges to bring the heater up to code.
I asked what kind of hot water heater I would get because I saw Lowes sold basic ones for around 500.00 plus 350.00 to install. The other lady in the office said they were very good hot water heaters.
They told me that Lowes would also have to charge extra to bring it to code. I was in a difficult situation and I agreed to the price because I had already paid for my warranty and they made it seem like it would take quite a bit of additional labor to bring it up to code.
Two men came out to do the job. One of them was the owner's son.
The hot water heater they bought was dented along the bottom and where it was welded there was an opening. I brought this to his attention and he said that it was only cosmetic.
I googled it to see if this was true and I told him that it said it could cause a problem because the insulation could be damaged. He said they would get a new one for me.
They were polite and installed the new one. They added a drip pan and PVC pipe.
My husband told me that he saw the helper lift the new hot water heater by himself and put it into place because the owner's son told him to. Overall they did a good job.
I do think that 801.00 plus the reimbursement from the warranty company was too much for the hot water heater I received and the "additional labor for bringing it up to code". They never used both men to do the lifting.
If they would not have needed to drive and get another heater because of the dent it would have taken 1 person about 2 hours to complete. When they were done I asked when the city would be coming out to do the inspection.
The owner's son said ,"you want them to come out?" I said yes. I want to make sure everything is up to code.
I had to call the office twice to get my inspection date. The city came a week later and signed off on the job.
I wanted to post this review because even though they did do the job I think they eggagerated their prices. The city inspection cost 100.00, the drip pan and PVC maybe 75.00 and the additional labor to bring this up to code was maybe 15 minutes they did not need two men.
As for the quality of the hot water heater...it is a 6 year warranty heater so just a basic 500.00 one. I don't mind paying for an honest price but in this case they left me feeling like they took advantage of me.
Never CALL THIS company. CHW sends them and just ask them to change the vendor.
They just don't tell you the cost upfront and then behave rude unless you pay. I would give a 0 star if that was allowed! Whatever you do do not use this company.
Horrible service and the plumber claimed to have fixed a leak in the kitchen and actually made it worse. No return call and the first appointment they never showed up.
They were very nice and fixed my toilet. I went through Choice home warranty.
I would use them again. Professional.
Jesse was fantastic. Very kind & polite.
Took time to make sure I understood what was happening with hot water tank. Highly recommend! STAY AWAY from this company.
Edmond was super rude guy. He came out to check my water heater.
he was slamming door in my home and at the end he said i have to pay service fees but this service call was from my warranty and it was clearly mention that this fee will be waived. So when i said let me talk to my warranty company, he said i can't wait.
Pay me service fees or i will break your system again. which he did and left while i was talking to my warranty company.
Received great service, very polite & able to get my garbage disposal fixed. Very helpful in advising me on what the problem was & how they were going to fix it.
We called them Thursday afternoon. They scheduled us for between 9 and noon on Friday.
They sent a text saying they were on the way shortly after 9. Dustin and Hayden arrived a few minutes later.
They unclogged the drain and were finished in less than an hour. Their price was very reasonable.
We highly recommend them. STAY FAR AWAY FROM CLOCKWISE PLUMBING!!!! Our home warranty company, Choice Home Warranty, assigned our claim to Clockwise Plumbing to repair our water heater.
A part needed to be ordered and according Clockwise Plumbing, the manufacturer sent the wrong parts. Clockwise Plumbing did not let us know until after we contacted CHW to let them know they were a no-show.
It happened again. I find it hard to believe the manufacturer would send the wrong part twice.
Sharon at Clockwise Plumbing was very rude and unprofessional. Even though there have been good reviews with this company, mine is not a good experience.
The left us with holes in every room, exposing us to freezing temperatures. They left drywall and installation all over floors, counter tops, and dishes.
Their rerouting sucked so bad, another company came out to reroute. Avoid if your home warranty service refers them.
Heck, avoid them period. They find ways to circumvent services your warranty covers in order to make more money.
After coming out a 2nd time they finally cleared my stoppage via a method that was covered by my home warranty, go figure. They already had my $$ at that point so I called the office to talk about a refund due to 1st plumbers poor performance and spoke to Sharon.
Not surprisingly she wanted to bicker with me about their lack of due diligence...she didn't want to let me finish statements before interrupting me and hung up on me. Very happy with Edmond so far.
He is professional and friendly. I was so thankful for his explanations in layman's terms.
He cleaned up after himself and was conscious of everything. He is charismatic and very obviously passionate about his work.
Clockwise is an excellent plumber group They send you a text that links a GPS to their truck so you can see where they are and how close to arriving We have used them to Clear a drain from the A/C in the attic Install master bath new plumbing fixtures - high end Kohler Signature Series Install under sink reverse osmosis filter and tank Install sink faucet- high end Kohler Signature Series All I can say is if you have need of a plumbing group that can install complicated fixtures these are the guys I'm updating my review today ...It didn't do any good for me to post the bad experience I had with this company. Because, The owners ask friends and family to post good reviews, so the bad reviews are ignored.
I was told this by another customer of theirs that had bad dealings with Clockwise. It's a shame I paid them $9,000 to end up with having the same plumbing issues I originally hired Clockwise Plumbing to repair.
The owner brags about being a master plumber and having a licenses which makes no difference to someone if you cant do the job he ( the owner) promised he would do, the correct way. So expect several more good reviews to make up for this one .
This is how they keep a good rating . Most of the jobs they do are through a homeowners warranty company .
So beware home owners. Good luck ! Be safe and blessed ! Absolutely wonderful experience! Clockwise was recommended by a colleague following the Feb '21 storms.
We had a pipe burst in our kitchen. Another plumber initially came and capped it off.
A month later we still didn't have water in our kitchen. Clockwise to the rescue.
Not only did they do a great job, they were so affordable! I found this to be incredible integrity on their part because other plumbers were gouging folks after the storm! Thank you. You will be our new go-to for future services.
We had a leaking shower head and call our warranty company sent Clockwise plumbing. They replaced the cartridge and left telling us that the leaking would stop in about 10-20 minutes.
The leak never stopped. We called them back, but they wanted us to do a recall from the warranty company, which we did.
When they went the second time, they made a report to the warranty company that the valves were rusty and corroded and needed replacing. The warranty denies coverage for the valve.
I called another plumber to come out, he replaced the cartridge with the manufacturer brand, which costs $20 more than the generic one. And the leak has since stopped.
I called to notify them of this, but the office lady brushed me off like that's not their problem, she says " they don't cover manufacturer's parts." I told her I would of paid the extra $20 instead of having to hire a new plumber. She didn't care and hung up.
Don't trust this company, they are just trying to get as much money out of you as possible. I will let the warranty company know about them too.
Knowledgeable, honest, hard working, reasonable and reliable! Family built and owned company. My go-to plumber from now on.
If I could give these guys zero or below, I would. They came out to service a clogged toilet and a day later my bathroom was flooded.
First they were almost 8 hrs late for my appointment, no one called me, all I got was a generic email saying the tech was going to be late. I had to call them 3 times just to get info and an ETA and they couldn't give me that.
Then they failed to fix the problem they came out for and instead of helping the customer they tell me I had to call the warranty company for them to submit a recall order for them to come out and fix the problem they didn't fix in the first place. Then once they received the order you would think that in good faith they would want to send a tech the same day to take care of the customer, Nope I now have to wait 4 days until they come out because apparently they don't stand by their work and they're good with collecting my service fee just not ok with making customers satisfied.
So if you read this I can only advise you NOT to use Clockwise Plumbing and don't make the mistake of paying for a home warranty from Select Home Warranty. You will regret ever hearing those names.
The ladies on the phone are on top of things, it's the people in the field and their practices are just shady. First of all, if they give you a time window, best be assured they will come 2-3 hours after that window.
Secondly they prioritize their visit based on their view on how much $$ they will make out of that project. Clockwise was consulted by American home shield to check for a leaks at my property and after 3 weeks of run arounds and not following proper procedures they submitted a quote that they knew was not going to be covered by the insurance.
They wanted to install a "shut off valve" outside the house, any plumber would know that the city has a shut off valve 10 feet away. I had 2 other master plumbers come out and give me a second opinion and that's how I know this company is shady.
I would stay far away from this company. CALL SOMEONE ELSE!!!! Horrible customer service, rude, don't show up when they say they will, call you after the techs were already supposed to be there to say they cant come, techs show up without parts the list goes on.
They have been to my house three times, no work was performed and they will not be coming back. This is by far the most unprofessional and unorthodox plumbing company I've ever encountered.
I was set with this company by my warranty company and was throughly upset. I was scheduled for my services to take place on today between 12:00 and 3:00 pm after not hearing from them at 2:30 gave them a call only to be informed that the tech was running behind and the new " appointment is after 3:00( pretty wide window).
I asked for a call at least 30 mins prior but I didn't get one only a knock at 4:50 Highly recommended... Great service, fair prices.
They even were able to find the root cause, the company that did my flooring used nails in my baseboards that punctured my pipes. Jeff was great.
Very friendly, made me feel very comfortable. He even educated me on some basic plumbing issues.
Thanks Jeff. I have your contact information saved in case anything else ever comes up.
So this place is a joke. I didnt pick this company my home warranty did.
Funny thing is when I talked to them Thursday 5/2 and tried explaining to them issue they talked to me like I was ignorant(I was a licensed claims adjuster and home inspector) and treated me like I knew nothing. Said they didnt trust a leak detection test done by someone with over 25 years experience.
After we finally got me in the books their "master plumber" ended up hanging up on me. Well today their window was between 9am and 12pm.
Its 525pm and I haven't received a call and no one has show up. I never in my life would choose a company with these kinds of standards.
I can only imagine what kind of work they do when they do show up to a job. I'll recommend to my warranty company not to use them in the future......
Jeff (the owner) is the best plumber I have ever used. He shows up, totally knows what he is doing, and takes care of the problem.
We use his services at my office as well. One time we had 2 different plumbers come up to look at an issue, and they couldn't figure it out.
We called Jeff, and he had it figured out in 10 minutes. We will never look back.
Thank you, Clockwise Plumbing for all you do! I was schedule by my home warranty this Plumbing Company Clockwise, the tech was scheduled to arrive between 12:pm and 3:00pm I receive a call he will be 35 minutes past 2:pm, He did show up by 3:pm, his comment was he is not able to perform the job because he does not see any issue, he did not even bother to take off a single screw or bring a tool, the moment I explained the situation I knew he will not be able to either not do his job or does not want to do it, since he is getting pay any way. I would not use them or contact them at all, I would not recommend this company for your needed job or please change your appointment before wasting money.
Came on time, very respectful, and wore masks the entire time. They quickly figured out the issue and got it resolved.
Sebastian and Jeremy installed a new kitchen faucet for me. Nice to have water again.
Fast repair. They wore masks.
If I could pick a lower "star" I would. They have not even made it to my house after twice they canceled on me...and that was after me calling them 4 times and my home warranty (who chose them) called them twice.
They lie about the plumber showing up every time I talk to them. Great service and reasonable prices.
My sister told me about them and I have been very happy. Had hot water heater going out they came the next day earlier then promised which I like.
Mike was very polite came in surveyed the issue and replaced hot water heater in an hour and a half. Highly recommend They are unprofessional, dishonest, and refuse to communicate.
It got to the point where I ended up buying my own water heater and installing it myself, despite the fact that my home warranty would've covered the cost for them to do it. Both the tech and the girls at the office lied to me and my warranty company several times, and there was absolutely no communication when they were running late.
If you don't like being lied to or having your plumbing projects be delayed for several days, I highly recommend that you do not use Clockwise Plumbing. They came out to detect and repair a leak .
Our warranty company charged usa service fee for them to go out to fix it.. When they got there, they stated they had to collect $275 to detect the leak or they would leave, which they did.
We had to wait several days before they came out, never received any type of "leak detection test" or pictures, and received a quote for DOUBLE the cost of what 2 other plumbers quoted. We would never recommend Clockwise or consider using them on any of our multiple listings or properties.
We hired TALT PLUMBING to do the work, they were efficient and cost effective. Not only was Clockwise Plumbing able to come out on very short notice,they worked very hard to make sure that my plumbing issues were resolved.
Upon completion, they checked everything before leaving,cleaned up the area & took time to explain the issue.I couldn't be happier with their services & I highly recommend this company. Thank you Mike & Dillon! It wasn't my choice to use this company, my water line warranty "assigned them to me.
I'll give you the short version. They NEVER SHOWED for their appointment! Communication was NON-EXISTENT.
even the warranty company couldn't get a hold of them for an update. Most UNPROFESSIONAL plumber on the planet.
I wouldn't trust them to install a garden hose! Because of their actions I had to pay my plumber $684 for a repair that should have no deductible because of this irresponsible sorry excuse for a company. WOW! We do not know how this company got a 4 star rating! They have been called out to our house twice and it was NOT a good experience.
The receptionist is very rude. They are a part of our Home Warrenty Team in which we wish they were not.
The first time they came out to check our hot water heater they stated that it was about time to change it but he was not going to recommend the change because he felt like it could last for another year. This is after we stressed to them that we heard a loud noise coming from the hot water heater and it had buckled at the bottom.
Saturday, June 15th the hot water heater flooded our 2 story home because it is located in our attic. Clockwise was the only Company that was available to come out.
We called and spoke to them early Saturday morning and they PROMISED us they would come out but it would be around 5 to 6 pm, so they could turn the water off, dry my walls and clean up standing water until they could change our hot water heater on Monday or Tuesday. We spoke to the receptionist and explained to her that they come out before but did not fix it she got smart with us several times and stated that it was not their fought but they were going to send someone out to take care if it.
We wanted until 6 pm but know one showed up to do the job. We called several times and know one answered.
Today is Monday, June 17, We called to see why they did not come out on Saturday. The receptionist got rude with us stated that they were having phone problems.
We asked what did they have to do with our work order for Saturday when it was already placed and they promised to come out to take care of the issue with the hot water heater? The first call to them rolled to her cell phone because she stated that they were head to the office and would call us back when someone was in route. They were a NO SHOW, DID NOT ANWER OUR CALLS OR CARE TO CALL FROM A CELL PHONE TO LET US KNOW THEY WERE NOT GOING TO BE ABLE TO MAKE IT! We would NEVER USE OR RECOMMEND CLOCKWISE PLUMPING TO ANYONE.
AVOID THIS COMPANY. Unprofessional, unreliable, and untrustworthy.
We had a leak in our utility room, our warranty company dispatched Clockwise Plumbing to fix the problem. Clockwise initially responded to diagnose the problem (busted pipe), Clockwise advised they'd be out again in 2 days to fix it.
2 days came and went, no call, no show. I called them, the resectionist stated they had gotten "tied" up and weren't able to respond, so we rescheduled for the following day.
Again, no call, no show. We did this a total of 3 times, before I finally called my warranty company to escalate the situation.
Clockwise finally showed back up several days later and "fixed" the pipe. 2 weeks later, the pipe is still leaking.
We called the warranty company, they sent Clockwise back out since it obviously wasn't fixed correctly the first time. Clockwise came back out, said they needed to install another kind of pipe and they'd reach out to our warranty company to get approval to install a new pipe.
We never heard from Clockwise again. I called repeatedly, no voicemails or calls were returned.
I contacted our warranty company to get an update and Clockwise informed the warranty company they had unclogged our lines and resolved the issue. Although I have the work order from Clockwise stating otherwise.
If you have plumbing needs, Clockwise Plumbing is NOT capable of fixing them, DON'T waste your money or time.'''.
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