Michael Hairston

Michael Hairston receives overwhelmingly positive feedback across all four dimensions, with professionalism being the most consistently praised attribute — reviewers repeatedly highlight prompt call-backs (often within minutes), on-time arrivals, friendly demeanor, and clear communication. Pricing scores well, with the majority of reviewers describing rates as fair, honest, and transparent, thou... Read more

Michael Hairston receives overwhelmingly positive feedback across all four dimensions, with professionalism being the most consistently praised attribute — reviewers repeatedly highlight prompt call-backs (often within minutes), on-time arrivals, friendly demeanor, and clear communication. Pricing scores well, with the majority of reviewers describing rates as fair, honest, and transparent, though one reviewer (2013) explicitly called him one of the most expensive plumbers they had used, and another noted a slight overage from the phone estimate, preventing a perfect score. Project completion is strong, with the vast majority of jobs described as completed same-day or next-day, thoroughly, and without callbacks needed — however, one serious negative review (2019) describes a wrong diagnosis that cost the customer additional money and an unresolved leak four months later, and a 2024 review describes a complete failure to follow up after taking service information, which meaningfully tempers this dimension. Experience scores well overall, with numerous reviewers praising problem-solving ability, technical knowledge, and going above and beyond, but the 2019 misdiagnosis complaint introduces a credible data point of technical error that prevents a higher score. Read less