Larry Stinson Plumbing

The reviews indicate that Larry Stinson Plumbing has a dedicated customer base that appreciates their swift service and knowledgeable staff. Positive feedback often highlights the following:Prompt and Courteous Service: Many customers noted the punctuality of the plumbers, as well as their courteous demeanor. Specific technicians, like Cory Valdez, received praise for their clear explanations and ... Read more

The reviews indicate that Larry Stinson Plumbing has a dedicated customer base that appreciates their swift service and knowledgeable staff. Positive feedback often highlights the following:Prompt and Courteous Service: Many customers noted the punctuality of the plumbers, as well as their courteous demeanor. Specific technicians, like Cory Valdez, received praise for their clear explanations and customer interaction.Effective Problem Resolution: Customers frequently mentioned that the company was able to quickly diagnose and resolve plumbing issues, especially in urgent situations. Several reviews emphasized being grateful for their quick response and effective solutions, which helped avoid further damage.Professionalism and Communication: The company is commended for its customer service and professional approach, including providing customers with updates and photographs of the work performed.High Pricing Concerns: A recurring theme in negative reviews revolves around the perception that the pricing is too high compared to competitors. The idea of a "free consultation" that turned into a costly diagnostic fee sparked frustration among multiple reviewers, leading to claims of misleading practices.Quality Control Issues: Several reviews point out issues regarding the thoroughness of initial inspections. Customers have expressed disappointment when problems that could have been identified earlier were not addressed, leading to more extensive work and costs down the line.Inconsistent Experiences: While many customers had very positive experiences, there were also mentions of poor communication, lack of accountability from management, and dissatisfaction with follow-up services. This indicates that a consistent level of service may not be guaranteed, leading some customers to suggest that future experiences could vary widely.Mixed Recommendations: Some customers expressed that while they appreciated the services provided, they also felt misled and harmed during the process, leading them to refrain from recommending the company to others. Meanwhile, others have already shared their recommendations based on satisfactory experiences. Overall, while Larry Stinson Plumbing seems to excel in providing quality work with professional service, they face challenges with transparency in pricing and maintaining consistent quality control that may affect their reputation in the long run. Read less