Hooper Plumbing & Air Conditioning

The reviews for Hooper Plumbing & Air Conditioning span a wide spectrum of experiences, from commendations for prompt service and professionalism to serious concerns about service quality and repair costs.Positive Experiences: - Multiple reviewers commend the company's customer service, noting pleasant interactions with scheduling representatives and technicians. - Efficiency and professio... Read more

The reviews for Hooper Plumbing & Air Conditioning span a wide spectrum of experiences, from commendations for prompt service and professionalism to serious concerns about service quality and repair costs.Positive Experiences: - Multiple reviewers commend the company's customer service, noting pleasant interactions with scheduling representatives and technicians. - Efficiency and professionalism were highlighted as strong points, particularly when problems were resolved swiftly and effectively. Some customers expressed satisfaction with the perceived value of the services provided, specifically noting reasonable pricing compared to competitors.Negative Experiences: - A recurring theme in negative reviews is dissatisfaction with the handling of jobs that either resulted in additional damage or required multiple visits to correct issues. Several users noted feelings of being overcharged, particularly for services that seemed incomplete or poorly executed. - The lack of follow-up communication was also a critical pain point. Customers expressed frustration over unreturned phone calls regarding warranty issues and service complaints. - Some reviewers reported encountering unprofessional behavior from technicians, with one describing a technician's sales tactics as aggressive and inappropriate.Inconsistent Work Quality: - There appears to be variability in the quality of work performed by different technicians. While some customers had outstanding service experiences, others described their technicians as lacking the necessary skills or tools needed for the job, leading to delays and further complications.Recommendations and Referrals: - The company receives a mix of referrals, with long-time customers vouching for the firm's overall service despite recent discrepancies. Many customers express loyalty based on past positive experiences but remain cautious due to the recent issues they've encountered.Final Thoughts: - The reviews present Hooper Plumbing & Air Conditioning as a service provider striving to balance quality and customer satisfaction. However, the disparity between experiences suggests the need for internal reviews and potential reforms to improve training, communication, and customer follow-up. Overall, tight monitoring of service quality and a commitment to addressing customer grievances promptly could enhance their reputation significantly. Read less