Hackler Plumbing

The feedback reflects a dual nature of experiences with Hackler Plumbing. Several reviewers commend the company's responsiveness and the expertise of their technicians. Positive reviews frequently mention prompt arrivals, efficient work, and fair pricing, which seem to have built a loyal customer base. For instance, a customer noted the professional approach of a plumber named Dillon, while others... Read more

The feedback reflects a dual nature of experiences with Hackler Plumbing. Several reviewers commend the company's responsiveness and the expertise of their technicians. Positive reviews frequently mention prompt arrivals, efficient work, and fair pricing, which seem to have built a loyal customer base. For instance, a customer noted the professional approach of a plumber named Dillon, while others appreciated the problem-solving abilities of the staff. Conversely, there are notable critical reviews that raise concerns about transparency in pricing. Some customers reported being quoted excessively high estimates for relatively simple repairs, leading them to feel as though they were being scammed or taken advantage of. One reviewer highlighted an outrageous quote of $17,400 for a collapsed pipe repair that later turned out to require only a $500 cleanup. Issues with customer service also surfaced, particularly in follow-ups. Several reviews expressed frustration with the lack of communication after service appointments, as customers claimed they did not receive callbacks regarding requested estimates or queries, despite several attempts to reach the company. Another recurring issue is the perception of being overcharged for emergency services or after-hours calls, which left some customers feeling exploited during urgent situations. One reviewer mentioned paying a high service fee late at night, despite being promised potential discounts. In summary, while Hackler Plumbing has established a degree of trust with some customers through effective workmanship and prompt service, significant improvements in customer service practices, pricing transparency, and follow-up engagement are essential to address the concerns of less satisfied clients. Read less