First Call Plumbing

The reviews indicate several common themes that reveal a troubling pattern in First Call Plumbing's customer service and operational practices:Overcharging and Misleading Pricing: A recurrent theme is the perception that First Call Plumbing consistently overcharges for its services. Customers report being quoted one price only to receive a higher bill upon completion of work. Instances of exorbita... Read more

The reviews indicate several common themes that reveal a troubling pattern in First Call Plumbing's customer service and operational practices:Overcharging and Misleading Pricing: A recurrent theme is the perception that First Call Plumbing consistently overcharges for its services. Customers report being quoted one price only to receive a higher bill upon completion of work. Instances of exorbitant charges, such as $1,500 for minor repairs, were highlighted, leading customers to feel cheated and distrustful of the company's pricing practices.Poor Communication and Unfulfilled Promises: Many reviews cite significant delays and a lack of follow-up from First Call Plumbing. Customers describe multiple attempts to reach out for updates, only to receive vague responses or no response at all. The unmet promises of service guarantees and timelines have led to considerable frustration, particularly in urgent situations like repairs required for elderly family members.Inconsistent and Unprofessional Service: Reviews also point to inconsistencies in the quality of work provided by First Call Plumbing technicians. Complaints of rushed jobs, the need for revisits due to incomplete repairs, and technicians lacking proper tools or knowledge were frequently mentioned. Such issues fostered a perception of carelessness and a lack of professionalism throughout the service.Bad Customer Support and Follow-Through: Numerous customers expressed dissatisfaction with the customer service experience, from the initial contact to after-service support. Many indicated that once the service was completed and payment made, the company's responsiveness severely diminished. This lack of accountability further contributed to the sentiment of being abandoned post-service.Recommendations Against Using the Company: The overwhelming consensus among reviewers is a strong recommendation to avoid First Call Plumbing due to their practices. Many customers stated explicitly that they would not return to the company for future plumbing needs and encouraged others to seek alternatives. Overall, the sentiment analysis reveals a significant disparity between the company Read less