Dallas Plumbing & Air Conditioning

Dallas Plumbing & Air Conditioning presents a deeply bifurcated review profile: a large cluster of recent 5-star reviews praising individual technicians by name (Jay, Travis Holmes, Dakota, Michael, etc.) contrasts sharply with a substantial body of detailed 1-star reviews describing predatory pricing, upselling to seniors, abandoned work, no-shows, and poor complaint resolution. Pricing is the mo... Read more

Dallas Plumbing & Air Conditioning presents a deeply bifurcated review profile: a large cluster of recent 5-star reviews praising individual technicians by name (Jay, Travis Holmes, Dakota, Michael, etc.) contrasts sharply with a substantial body of detailed 1-star reviews describing predatory pricing, upselling to seniors, abandoned work, no-shows, and poor complaint resolution. Pricing is the most consistently criticized dimension, with multiple reviewers citing charges 1.5x to 3x competitor rates, hidden fees, and quotes that dropped dramatically upon seeking second opinions. Project completion is severely undermined by recurring reports of no-shows, missed appointments without notice, unresolved repairs requiring multiple callbacks, and at least one case of a refund withheld unless an NDA was signed. Professionalism scores are pulled upward by genuine praise for individual field technicians but dragged down significantly by documented supervisor misconduct, aggressive sales pressure, rude office staff, and a technician alleged to have been under the influence. The company appears to have undergone a significant ownership change (acquired by Air Pros around 2022) that correlates with a marked deterioration in service quality noted by multiple long-term customers. Read less