Overview of Company Customer Sentiment Analysis in January
The recent reviews for SLG Contracting reveal a predominantly negative sentiment. Customers express significant dissatisfaction with the quality of work and service received, highlighting issues such as incomplete projects, poor craftsmanship, and unresponsiveness from the company. Several customers reported missed deadlines and failures to follow through on promises, resulting in additional expen... Read more
The recent reviews for SLG Contracting reveal a predominantly negative sentiment. Customers express significant dissatisfaction with the quality of work and service received, highlighting issues such as incomplete projects, poor craftsmanship, and unresponsiveness from the company. Several customers reported missed deadlines and failures to follow through on promises, resulting in additional expenses and hardship, particularly concerning HVAC installations. Overall, the sentiment reflects frustration and a feeling of being taken advantage of, leading some reviewers to consider escalating their issues formally. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews for SLG Contracting predominantly reflect a negative experience among customers. Key complaints included:Incomplete Work: Multiple reviewers noted that the jobs were left unfinished, contributing to feelings of frustration, especially when it came to critical installations like HVAC systems. The failure to complete the work has left customers in difficult situations, such as dealing wi... Read more
The reviews for SLG Contracting predominantly reflect a negative experience among customers. Key complaints included:Incomplete Work: Multiple reviewers noted that the jobs were left unfinished, contributing to feelings of frustration, especially when it came to critical installations like HVAC systems. The failure to complete the work has left customers in difficult situations, such as dealing with extreme heat without a functioning cooling system.Poor Quality of Work: Customers reported subpar quality in the services provided. Specifically, one reviewer mentioned the painting job as a "nightmare," indicating that the standard of work fell short of expectations. This implies a lack of attention to detail and professionalism.Communication Issues: A recurring theme in the reviews is the poor communication from SLG Contracting. Reviewers experienced significant challenges in reaching the company, with instances of no-call/no-show and failure to respond to inquiries. One customer noted that it took a different phone line to finally get a response, highlighting how difficult it was to obtain support.Financial Impact: Many customers felt they had been financially exploited, referencing high costs for services that were either inadequately performed or completely ineffective. The suggestion that customers had to seek alternative solutions at their own expense emphasizes the financial strain created by inadequate service.Dissatisfaction Leading to Escalation: The strong language used by customers, including comments on pursuing formal complaints with organizations like the BBB and considering media attention or litigation, showcases deep dissatisfaction and a desire for accountability. Overall, the collective experiences expressed in these reviews paint a troubling picture for SLG Contracting, indicating serious operational deficiencies that need to be addressed to regain customer trust and improve service quality. Read less