Owen Plumbing & Drain

Overall, the sentiment surrounding Owen Plumbing & Drain in recent reviews is largely negative. The common themes can be summarized as follows:Quality of Workmanship: A significant number of reviewers reported unsatisfactory repair work, with leaks returning shortly after service was provided. One customer recounted how a plumber only unclogged a pipe sufficiently to create a temporary solution, l... Read more

Overall, the sentiment surrounding Owen Plumbing & Drain in recent reviews is largely negative. The common themes can be summarized as follows:Quality of Workmanship: A significant number of reviewers reported unsatisfactory repair work, with leaks returning shortly after service was provided. One customer recounted how a plumber only unclogged a pipe sufficiently to create a temporary solution, leading to flooding and substantial property damage. This recurring issue points to a lack of thoroughness and professionalism in repair work, resulting in dissatisfaction.Customer Service Concerns: Many customers expressed frustration with the company's customer service. Reviews highlighted unresponsive staff, rude interactions, and an inability to resolve issues effectively. One customer described an interaction with a staff member who dominated the conversation without listening, while another noted being given the runaround when trying to confirm a scheduled appointment.Communication and Reliability: The reviews also indicate issues with communication and reliability. Several customers reported delays in service, cancelled appointments, and communication failures regarding job estimates and timelines. One reviewer was left without hot water for an extended period due to an appointment cancellation, which amplified their frustration.Contrasting Experiences: Despite the negative feedback, a few reviews praised specific technicians for their professionalism and expertise. These positive instances, however, appear to be exceptions rather than the rule, suggesting inconsistent service quality across the company.Recommendations: Many reviewers strongly advised potential customers to seek plumbing services elsewhere, indicating a significant loss of trust in the company's ability to deliver satisfactory service. In summary, the reviews suggest that Owen Plumbing & Drain needs substantial improvements in their work quality, customer service, and communication to regain customer trust and satisfaction. Read less