Overview of Company Customer Sentiment Analysis in January
The reviews for Mathews CCAC present a polarized sentiment. While some customers laud the professionalism and prompt service of specific technicians, many others express significant dissatisfaction. Complaints predominantly revolve around perceived overcharging, poor customer service, and frequent service failures. Customers warn potential clients to seek multiple quotes before proceeding with wor... Read more
The reviews for Mathews CCAC present a polarized sentiment. While some customers laud the professionalism and prompt service of specific technicians, many others express significant dissatisfaction. Complaints predominantly revolve around perceived overcharging, poor customer service, and frequent service failures. Customers warn potential clients to seek multiple quotes before proceeding with work, and there is a notable distrust of the pricing practices employed by the company. While there are mentions of satisfactory experiences, the negative feedback suggests a consistent pattern of service-related issues that overshadow the positives. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews for Mathews CCAC indicate a strong divide in customer experiences. There are notable areas of satisfaction primarily centered around specific technicians who provided professional and thorough service, enabling customers to feel reassured and valued. For instance, reviews highlighting the exceptional service from technicians like Daniel, Omar, and others emphasize their professionalism... Read more
The reviews for Mathews CCAC indicate a strong divide in customer experiences. There are notable areas of satisfaction primarily centered around specific technicians who provided professional and thorough service, enabling customers to feel reassured and valued. For instance, reviews highlighting the exceptional service from technicians like Daniel, Omar, and others emphasize their professionalism, knowledge, and the helpful nature of their interactions. Customers appreciated when technicians took the time to explain the scope of work and gave clear instructions on system operations, leading to a sense of trust and reassurance. However, the overarching sentiment among many reviews is negative. Numerous customers report experiences of feeling misled about pricing structures, describing high quotes for parts and services that they felt were inflated beyond reasonable limits. The mention of a $280 quote for a capacitor that costs $15 is just one of many examples where customers felt they were being charged excessively. This dissatisfaction extends to service quality, with reports of repeated return visits needed to address unresolved issues, prompting frustration among numerous reviewers who were left questioning the competence of the service personnel or the company Read less
Write a Reviews
Add Photo
Share
Save
Follow