Knockout Plumbing Pros

In analyzing the reviews, several common themes surface that define the customer experiences with Knockout Plumbing Pros.Professionalism and Customer Service: A recurring complaint centers around the unprofessional behavior of certain staff members, particularly one named Megan. Several reviews highlight poor communication skills, a lack of responsiveness, and outright rudeness in handling custome... Read more

In analyzing the reviews, several common themes surface that define the customer experiences with Knockout Plumbing Pros.Professionalism and Customer Service: A recurring complaint centers around the unprofessional behavior of certain staff members, particularly one named Megan. Several reviews highlight poor communication skills, a lack of responsiveness, and outright rudeness in handling customer inquiries and complaints. For instance, customers reported being challenged rather than helped when addressing their concerns.Pricing and Transparency: Numerous reviews reveal a consistent sentiment about exorbitant pricing practices. Customers expressed feelings of being overcharged, with specific instances referenced where jobs costing hundreds of dollars seemed unjustifiable based on the work performed. The lack of detailed invoices that break down costs into labor versus materials further exacerbates this issue, leading to mistrust in the billing process.Quality of Work: The reviews show a division in opinions regarding the quality of plumbing services. On one hand, some customers stated that their plumbing issues were resolved effectively, and they appreciated the speed of service during emergencies. However, these positive experiences were overshadowed by others who felt that although work was completed, the financial implications were not aligned with the service quality, especially in situations involving warranty claims.Negative Experiences and Legal Concerns: Several customers suggested engaging legal action, reflecting a deeper issue with trust in the company Read less