Infinity Operations & Installations

The overall sentiment towards Infinity Operations & Installations is highly negative based on the recent review. The customer expresses significant frustration and disappointment due to the lack of communication and professionalism from the company. Their experience highlights major delays and the inability to fulfill commitments, ultimately leading them to seek services elsewhere, which they foun... Read more

The overall sentiment towards Infinity Operations & Installations is highly negative based on the recent review. The customer expresses significant frustration and disappointment due to the lack of communication and professionalism from the company. Their experience highlights major delays and the inability to fulfill commitments, ultimately leading them to seek services elsewhere, which they found to be timely and efficient. --- In the detailed sentiment analysis, the main themes emerging from the review reflect a profound dissatisfaction with customer service and reliability. The customer recounts a traumatic experience of losing their home and the subsequent need to rebuild, which understandably heightened their expectations for a sensitive and efficient service process. Unfortunately, Infinity Operations & Installations failed to deliver on key customer service aspects, such as timely communication and follow-through on promises. The review emphasizes a pattern of unresponsiveness, with repeated attempts to engage them falling flat and resulting in prolonged delays that directly impacted the completion of their new home. The mention of the company being referred by a reputable source, such as Home Advisor, sets a stark contrast to the customer Read less