Graf Plumbing

The collected reviews reveal a significant divide in customer sentiment towards Graf Plumbing. On the positive side, numerous reviews emphasize the company's exceptional customer service. Clients appreciated the swift responses and professionalism of the technicians, particularly mentioning the effectiveness of plumbers like David, JD, and A.J. They felt comfortable with the explanations provided ... Read more

The collected reviews reveal a significant divide in customer sentiment towards Graf Plumbing. On the positive side, numerous reviews emphasize the company's exceptional customer service. Clients appreciated the swift responses and professionalism of the technicians, particularly mentioning the effectiveness of plumbers like David, JD, and A.J. They felt comfortable with the explanations provided and valued the proactive attitudes of the workers, stating that the quality of service had been high in many instances. The promptness in addressing plumbing emergencies was also frequently noted as a strong point. Conversely, concerns about pricing pervade several reviews. Customers expressed dissatisfaction with what they perceived as inflated charges for less complicated jobs. Specific complaints included high hourly rates, the practice of charging for travel time, and being quoted excessively high prices without a prior inspection. One review pointed to a troubling experience with an estimate and a perceived lack of integrity in pricing tactics, which contributed to lost trust in the service. This sentiment was echoed by others who felt pressured into purchasing repairs that may not have been necessary. Additionally, communication issues emerged as a notable weakness. Clients frequently mentioned that they experienced problems with the company's responsiveness, particularly concerning the clarity of job estimates and follow-ups on service quality. Instances of unreturned calls or miscommunication about service details seemed to exacerbate negative feelings toward the company. In summary, while Graf Plumbing excels in delivering professional plumbing services with personable technicians, the company must address the recurring themes of pricing disagreements and communication failures to enhance customer satisfaction and trust. Read less