Drum Plumbing & Backflow

Positive Experiences: - Numerous reviews highlight the efficiency and professionalism of Mike and his team, with several customers praising quick response times and effective problem-solving. Many commend the team for their courteous demeanor and willingness to explain the work being done, which fosters trust. - Pricing is frequently mentioned as competitive and fair, with several customers ... Read more

Positive Experiences: - Numerous reviews highlight the efficiency and professionalism of Mike and his team, with several customers praising quick response times and effective problem-solving. Many commend the team for their courteous demeanor and willingness to explain the work being done, which fosters trust. - Pricing is frequently mentioned as competitive and fair, with several customers expressing relief at not being overcharged, particularly in emergency situations. - A significant number of customers express satisfaction with the quality of work, often recommending Drum Plumbing for future plumbing needs, reflecting a sense of loyalty based on positive past experiences.Negative Experiences: - In contrast, multiple reviews indicate serious issues with service consistency. Complaints about poor communication, late arrivals, and instances where work was not completed as promised are prevalent. - A number of customers reported feeling misled by the owner or staff regarding service estimates and project scopes. Instances of alleged unprofessional behavior from the owner during initial consultations have also emerged, leading to disappointment. - Reviewers expressed frustration at lack of follow-up and responsiveness, particularly for customers who had urgent needs but experienced delays or lost appointments.Common Themes: - There emerges a clear dichotomy in customer experiences: high levels of satisfaction for some versus substantial dissatisfaction for others. This likely points to inconsistencies in service delivery and customer experience. - Many reviews indicate that while the technical skills of Mike and his team are commendable, the operational management regarding scheduling, communication, and customer service is perceived as lacking in some instances. - Positive sentiment is often centered around emergency solutions, but the transitional service from small jobs to larger projects appears to encounter challenges, leading to mixed reviews for ongoing relationships. In conclusion, while Drum Plumbing & Backflow has several loyal customers who appreciate the quality of service during urgent situations, the company must address issues surrounding communication and enhanced customer experience to solidify its reputation and ensure satisfaction among its client base. Read less