Custom Filtration & Plumbing

The reviews indicate a strong sentiment of satisfaction with the hands-on, technical aspect of the services provided by Custom Filtration & Plumbing. Several reviewers specifically mentioned the competence and knowledge of the technicians, including Justin and Emilio, who not only installed systems efficiently but also took the time to educate customers about their products. Users noted that the t... Read more

The reviews indicate a strong sentiment of satisfaction with the hands-on, technical aspect of the services provided by Custom Filtration & Plumbing. Several reviewers specifically mentioned the competence and knowledge of the technicians, including Justin and Emilio, who not only installed systems efficiently but also took the time to educate customers about their products. Users noted that the technicians made suitable recommendations, particularly regarding health concerns related to water quality. Conversely, a notable number of reviews reflected dissatisfaction with the office management, particularly regarding the scheduling process. There were multiple complaints about delays in communication and follow-through from office staff, which ultimately led to a negative customer experience. For instance, one reviewer expressed frustration over a delayed response and scheduling issue, which they felt was mishandled by staff. The sentiment regarding billing procedures was also mixed, with one customer citing an unethical practice involving service charges without proper authorization. Despite these criticisms, the company Read less