Tileworks of Conroe

The reviews showcase a range of sentiments, with a clear majority reflecting dissatisfaction. Key complaints include:Unfinished Work and Lack of Communication: Several reviewers noted that projects were left unfinished, with a lack of follow-up from the company. This created frustration among customers, as they felt abandoned after payment and were left with ongoing issues.Poor Quality of Workmans... Read more

The reviews showcase a range of sentiments, with a clear majority reflecting dissatisfaction. Key complaints include:Unfinished Work and Lack of Communication: Several reviewers noted that projects were left unfinished, with a lack of follow-up from the company. This created frustration among customers, as they felt abandoned after payment and were left with ongoing issues.Poor Quality of Workmanship: Numerous customers reported defects in workmanship, particularly regarding plumbing and tile installation. Specific mention was made of poorly sloped shower pans leading to drainage problems, as well as defects in sheetrock and tiled surfaces.Disregard for Property: There are alarming instances of damage caused to property, such as scratched gutters and plants being damaged or killed as a result of careless handling. This indicates a lack of professionalism and consideration for the customer's belongings.Questionable Business Practices: A recurring theme is the perception of being overcharged for services that were either not completed or poorly executed. Customers felt misled by the initial quotes which did not align with the final service provided.Negative Customer Engagement: The reviews reflect a consistent issue with customer service, where customers felt ignored if they reached out for assistance with various problems. In one case, a customer's request for a discount due to poor service was outright rejected without consideration.Mixed Experiences: Although the majority of reviews are negative, there was a contrasting positive review highlighting an excellent experience with a specific remodel, suggesting that while there may be a capacity for high-quality workmanship, it is inconsistent across different projects. Overall, the prevailing sentiment strongly suggests that Tileworks of Conroe has significant areas for improvement regarding service quality, communication, and customer satisfaction. The negative experiences reported indicate a critical need for the company to reevaluate its operational practices to enhance overall customer trust and service delivery. Read less