Skelly Plumbing

Positive Feedback on Service and Work Quality: A significant number of reviews commend Skelly Plumbing for their professionalism, timely arrival, and quick resolution of plumbing issues. Customers express feeling satisfied with the repairs, citing good communication and the provision of upfront pricing. Many reviews mention that the technicians are clean, courteous, and knowledgeable.Loyal Custome... Read more

Positive Feedback on Service and Work Quality: A significant number of reviews commend Skelly Plumbing for their professionalism, timely arrival, and quick resolution of plumbing issues. Customers express feeling satisfied with the repairs, citing good communication and the provision of upfront pricing. Many reviews mention that the technicians are clean, courteous, and knowledgeable.Loyal Customer Base: Several customers indicate long-term relationships with Skelly Plumbing, emphasizing their reliability and consistent service over many years. This customer loyalty appears to be a strong point, with regular clients proclaiming that they would not trust anyone else with their plumbing needs.Concerns About Fees and Pricing Transparency: A recurring issue noted in a few negative reviews is related to the non-refundable trip charge, which some customers deemed excessive. There is frustration regarding the lack of clarity in billing and the perceived unfairness of being charged for a trip fee even when opting to decline service after the technician's arrival.Mixed Experiences with Problem Resolution: While many customers report successful repairs and satisfactory results, there are specific incidents where customers were unhappy with the quality of work or the actions taken during the service call. For instance, one review mentioned poor water pressure and inadequate troubleshooting, which led the customer to seek help from another plumber who resolved the problem.Customer Recommendations: Despite some issues, customers frequently recommend Skelly Plumbing, highlighting their great customer service and reliability. The sentiments of trust and honesty are often repeated in positive reviews, suggesting that many view Skelly Plumbing as a reputable service provider. In conclusion, while Skelly Plumbing generally receives favorable reviews highlighting their strengths in service and customer relations, areas for improvement in pricing clarity and service consistency have also emerged from a few customers' experiences. The overall sentiment leans positive, supported by a solid foundation of loyal customers. Read less