Rescue Plumbing, Air Conditioning & Heating

The reviews present a complex picture of Rescue Plumbing, Air Conditioning & Heating, with varying opinions that make it clear that experiences with the company differ greatly depending on the individual technician and the specific service provided. Positive feedback often centers on prompt service, professionalism, and skilled work performed by technicians like Kelly and Matt. Customers reporte... Read more

The reviews present a complex picture of Rescue Plumbing, Air Conditioning & Heating, with varying opinions that make it clear that experiences with the company differ greatly depending on the individual technician and the specific service provided. Positive feedback often centers on prompt service, professionalism, and skilled work performed by technicians like Kelly and Matt. Customers reported effective issues resolution, such as quick response to plumbing problems, satisfactory installations, and reliable follow-ups. Some reviews noted the convenience of scheduling and the clarity of communication, especially relating to pricing and appointments. Customers highlighted instances where the technicians provided thorough explanations of issues, which contributed positively to their experiences. In stark contrast, numerous reviews articulate severe dissatisfaction due to perceived incompetence and questionable business practices. Several customers mentioned recurring issues immediately after services, such as poorly executed repairs that led to further complications and additional expenses. Complaints also addressed experiences of being ignored or undervalued when seeking follow-ups, particularly with regard to unresolved work and warranty claims. Some customers accused the company of running a "scam," insinuating that the quality of work was deliberately subpar to generate repeat business. Specific grievances included overcharging for repairs and parts, with some individuals recounting instances where subsequent companies had to redo or correct issues created by Rescue. The lack of accountability and poor customer service becomes a repeated theme, leading to feelings of mistrust and frustration among a good number of clients. Overall, while some customers express satisfaction and willingness to recommend the services, the louder and more frequent criticisms about service quality, customer care, and reliability overshadow the positive feedback, leading to a deeply mixed reputation for Rescue Plumbing, Air Conditioning & Heating. Read less