R.E.I. Plumbing

The reviews for R.E.I. Plumbing indicate a polarized perception of the company, with divided sentiments among customers.Positive Feedback: - Several reviews commend Roland for his prompt response and professionalism. Customers found him to be courteous and capable of addressing urgent plumbing issues efficiently. - Clients appreciated the quick turnaround time on repairs, often mentioning su... Read more

The reviews for R.E.I. Plumbing indicate a polarized perception of the company, with divided sentiments among customers.Positive Feedback: - Several reviews commend Roland for his prompt response and professionalism. Customers found him to be courteous and capable of addressing urgent plumbing issues efficiently. - Clients appreciated the quick turnaround time on repairs, often mentioning successful fixes to complex problems such as water heaters and faucet issues within a short time frame. - Some expressed satisfaction with the quality of work provided, ensuring they would use R.E.I. Plumbing for future services based on these positive experiences.Negative Feedback: - A significant number of reviews raised concerns about the high costs associated with services, with several customers describing feeling overcharged for simple repairs. Complaints about transparency in pricing were common, with one review pointing out a dramatic discrepancy between initial quotes and the final bill. - Many customers reported unsatisfactory workmanship, specifically noting instances where ineffective repairs or unnecessary damage occurred as a result of Roland's work. Instances included unnecessary destruction of property and failure to address the initial issues properly. - A recurrent theme is the description of deceiving practices, with multiple reviewers alleging that Roland takes advantage of less knowledgeable customers, particularly those who may not be well-versed in plumbing matters. Common findings suggest that while there are customers who appreciate R.E.I. Plumbing for responsiveness and effective emergency service, there is a troubling pattern of dissatisfaction highlighting perceived incompetence, unethical pricing practices, and overall poor workmanship. This duality in customer experience indicates a significant need for improvement in the consistency of quality and fairness in pricing to rebuild trust and reputation in the community. Read less