New Tex Plumbing

The reviews portray contrasting experiences with New Tex Plumbing, revealing notable strengths and weaknesses. On the one hand, several customers expressed satisfaction with the technical skills and professionalism of specific plumbers, particularly Frank and Joe, who were commended for their knowledge and thoroughness in resolving plumbing issues. Customers appreciated timely responses to emergen... Read more

The reviews portray contrasting experiences with New Tex Plumbing, revealing notable strengths and weaknesses. On the one hand, several customers expressed satisfaction with the technical skills and professionalism of specific plumbers, particularly Frank and Joe, who were commended for their knowledge and thoroughness in resolving plumbing issues. Customers appreciated timely responses to emergencies and effective repairs, which contributed to positive word-of-mouth recommendations. Conversely, a significant number of reviews highlighted systemic issues, particularly in customer service and communication. Instances of rude behavior from staff members, especially during initial contacts about potential work, received particular attention. Complaints included one reviewer being met with an unhelpful attitude when inquiring for business cards, while another described a distressing interaction with a technician who attempted to pressure them into a costly service call. Additionally, customers reported failures to follow through on commitments, as seen in the incident where an appointment was not honored, prompting frustration and wasted time. Another common theme was dissatisfaction with follow-up actions or lack thereof. Several customers noted a failure to receive promised paperwork or the necessary follow-up visits after initial work was completed, breeding distrust in the service provided. There were also complaints about discrepancies in pricing transparency and unexpected charges, which further fueled negative sentiments toward the company's practices. Overall, New Tex Plumbing appears to have a knowledge base and capable staff when it comes to handling plumbing repairs; however, they must address service consistency, improve communication strategies, and ensure accountability to enhance overall customer satisfaction. Investing time in professional development and standardizing service protocols could greatly augment their reputation and client trust. Read less