Mike

The reviews highlight a few key sentiments and findings regarding Mike's Plumbing. Positive aspects mentioned include punctuality and the quality of work provided by the technicians, which suggests that the company generally meets expectations concerning service efficiency and craftsmanship. However, there are significant concerns regarding pricing transparency. The reviewer specifically pointed o... Read more

The reviews highlight a few key sentiments and findings regarding Mike's Plumbing. Positive aspects mentioned include punctuality and the quality of work provided by the technicians, which suggests that the company generally meets expectations concerning service efficiency and craftsmanship. However, there are significant concerns regarding pricing transparency. The reviewer specifically pointed out the absence of an upfront estimate before the work was completed, leading to frustration upon receiving a high bill. The mention of a $200 hourly labor rate as excessive indicates that customers may feel that the pricing does not always reflect fair market rates, especially without prior disclosure. This lack of transparency could deter potential customers who prioritize clear communication about costs before engaging service. Overall, while there are positive elements in service quality, the company's approach to pricing and communication needs improvement to enhance customer satisfaction. Read less