Daniels Plumbing

Several common themes arise from the reviews pertaining to Daniels Plumbing, revealing a range of experiences that contribute to the overall sentiment.Pricing and Charges: A significant number of reviews highlight allegations of overcharging. Customers frequently mention surprise at high service fees, with specific figures often cited that are considered exorbitant for the services rendered. The $... Read more

Several common themes arise from the reviews pertaining to Daniels Plumbing, revealing a range of experiences that contribute to the overall sentiment.Pricing and Charges: A significant number of reviews highlight allegations of overcharging. Customers frequently mention surprise at high service fees, with specific figures often cited that are considered exorbitant for the services rendered. The $80 estimate charge was particularly contentious, leading to perception of disingenuous pricing strategies. Many users expressed feeling ripped off after receiving invoices that felt unjustified based on the actual work completed.Service Reliability and Communication: Multiple reviews indicate issues with reliability, including no-shows for scheduled appointments and lack of proactive communication regarding delays. Customers often find themselves frustrated by the company's failure to keep them informed, impacting their overall experience and trust in the service.Mixed Quality of Work: While there are positive mentions of certain technicians and successful repairs, several accounts underline instances of poor workmanship and incomplete jobs. This inconsistency compounds the dissatisfaction, particularly when customers are left with further issues and additional expenses as a result of prior work.Responses to Customer Complaints: Some customers noted that when they expressed dissatisfaction or sought redress for issues, the response from the company was inadequate. Instances of unreturned calls or unfulfilled promises to address complaints were mentioned repeatedly, contributing to frustration and mistrust.Positive Experiences: Despite the majority of negative feedback, a minority of reviews do articulate positive experiences involving promptness, friendliness, and quality work from specific technicians. This paints a picture of a company that has the potential for excellent service but struggles with consistency across its operations.Recommendations and Alternatives: A recurring note among many reviews is the suggestion that customers seek plumbing services elsewhere, particularly in light of negative experiences and issues with cost versus value. This highlights a deterioration in customer loyalty and trust, as former clients express reluctance to return or recommend the company to others. In conclusion, while Daniels Plumbing has a few advocates who praise individual techs for their work, the overarching sentiment reflects significant concerns about pricing, reliability, and service quality. This could pose challenges for the company in maintaining a positive reputation if these issues are not adequately addressed. Read less