Clean Team Plumbing and Repiping

In the last month's reviews for Clean Team Plumbing and Repiping, several key themes emerged. Positive sentiments include:Quality of Work: Many customers acknowledged the professionalism and skill of the technicians during the repiping process. Several reviews highlighted the effectiveness and speed of the services, especially in projects like whole house repiping.Communication: Some customers a... Read more

In the last month's reviews for Clean Team Plumbing and Repiping, several key themes emerged. Positive sentiments include:Quality of Work: Many customers acknowledged the professionalism and skill of the technicians during the repiping process. Several reviews highlighted the effectiveness and speed of the services, especially in projects like whole house repiping.Communication: Some customers appreciated the initial engagement with the owner, Brad Mallory, who answered their questions and personally oversaw the job, contributing to a sense of trust.Customer Satisfaction: A few reviewers noted significant improvements in water quality and overall satisfaction with the installation, with a couple declaring they would recommend the company for repiping services. Conversely, negative sentiments reveal significant issues:Customer Service Failures: Many reviews pointed out a lack of responsiveness from the company after the job was completed. Complaints included the owner not returning calls, failing to honor promises regarding warranty work, and issues with follow-ups on service complaints.Incomplete Work and Liability: Multiple customers expressed frustration over incomplete tasks, particularly concerning repairs for water damage caused by faulty installations. Many felt abandoned when issues arose post-service and noted that promises of reimbursements for damages were not fulfilled.Scheduling and Reliability: Several reviewers were outraged by missed appointments whereby technicians failed to show up or communicate effectively, resulting in wasted time and lost earnings for homeowners. Overall, Clean Team Plumbing presents a case study in contrasting consumer experiences. While there are satisfied customers who commend the workmanship and some degree of professionalism, the high number of complaints regarding customer service and commitment to warranties appears to overshadow these positives. This dichotomy indicates a need for improvement in customer relations and accountability to enhance overall satisfaction and trust in their services. Read less