Burke Family Plumbing

Burke Family Plumbing earns strong marks for professionalism and responsiveness across a large number of reviews, with many customers praising punctuality, friendly communication, and technicians like Danielle, Ricky, and Steve by name. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe charges as outrageous, with c... Read more

Burke Family Plumbing earns strong marks for professionalism and responsiveness across a large number of reviews, with many customers praising punctuality, friendly communication, and technicians like Danielle, Ricky, and Steve by name. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe charges as outrageous, with complaints about high service call fees, steep labor rates, and a lack of transparent upfront pricing dragging the pricing dimension down considerably. Project completion is generally positive but is meaningfully undermined by several credible accounts of incomplete or failed repairs, including a water softener that was never fixed, a water heater valve that was allegedly never installed, and a wall left with a large hole. Experience scores moderately well given the volume of praise for skilled diagnostics and quality workmanship, but is offset by documented instances of misdiagnosis and failure to resolve the presenting problem. Read less