Bradbury Thornton Plumbing

Customer Service Issues: Several reviews emphasize a drastic change in customer service experience after the merger with Bradbury. Long-time customers felt undervalued and frustrated by the new requirement for a paid membership to receive prompt services and the perception that those who do not join the "club" are not prioritized.Pricing Complaints: A recurring theme is the dissatisfaction with pr... Read more

Customer Service Issues: Several reviews emphasize a drastic change in customer service experience after the merger with Bradbury. Long-time customers felt undervalued and frustrated by the new requirement for a paid membership to receive prompt services and the perception that those who do not join the "club" are not prioritized.Pricing Complaints: A recurring theme is the dissatisfaction with pricing. Customers expressed feelings of being overcharged for basic services, with specific complaints about diagnostic fees, service costs, and perceived lack of value for money. This has led to some customers actively seeking alternative service providers, citing more competitive pricing elsewhere.Quality of Work and Professionalism: On a positive note, many reviewers praised the professionalism and efficiency of the plumbing technicians. Instances of technicians arriving ahead of schedule and completing tasks effectively were noted positively. Customers frequently referred to the competence and friendliness of the service staff, reinforcing the idea that the personnel are a strong asset for the company.Emergency Response: Reviews highlighted a sense of urgency and effective handling of emergency plumbing situations, leading to a sense of customer loyalty among those who experienced significant issues. The quick response times and ability to resolve urgent problems garnered appreciation and favorable recommendations from these reviewers.Mixed Loyalty: While some customers express wanting to continue using the service due to their experiences with the technicians, others are disillusioned by perceived corporate changes and are deciding to switch to different plumbing services that align better with their expectations of customer care and pricing. Overall, while Bradbury Thornton Plumbing has retained some loyal customers who appreciate the quality of work, the negative feedback surrounding pricing strategies and shifts in customer service models must be addressed to improve overall satisfaction and loyalty. Read less