Bradbury Brothers Cooling, Plumbing & Electrical

Bradbury Brothers receives deeply polarized feedback across all four dimensions, with a large volume of negative reviews dragging scores down significantly. Pricing is the most consistently criticized dimension, with numerous reviewers citing charges 2x to 5x competitor rates, hidden fees, undisclosed membership charges, and parts marked up dramatically above retail — resulting in the lowest dim... Read more

Bradbury Brothers receives deeply polarized feedback across all four dimensions, with a large volume of negative reviews dragging scores down significantly. Pricing is the most consistently criticized dimension, with numerous reviewers citing charges 2x to 5x competitor rates, hidden fees, undisclosed membership charges, and parts marked up dramatically above retail — resulting in the lowest dimension score. Project completion is severely undermined by recurring patterns of misdiagnosis, repeat visits that failed to resolve issues, abandoned follow-through, and in several cases work that actively caused new problems. Experience scores reflect a split between a minority of clearly skilled and knowledgeable technicians praised by name, and a majority of cases where technicians gave conflicting diagnoses, missed obvious issues, or performed unnecessary work. Professionalism scores are partially salvaged by positive reviews praising punctuality and courtesy, but are heavily offset by reports of deceptive sales tactics, upselling under pressure, failure to return calls, and dismissive management responses. The overall WW Score of 38.2 reflects a contractor with serious systemic issues across all measured dimensions. Read less