ARS Rescue Rooter - Conroe

Operational Efficiency and Responsiveness: A recurring complaint across multiple reviews is the company's lack of timely responses and service fulfillment. Customers report instances of scheduled appointments being ignored, leading to prolonged waits for service without adequate communication regarding delays. The frustration is evident in statements about having to repeatedly follow up with no re... Read more

Operational Efficiency and Responsiveness: A recurring complaint across multiple reviews is the company's lack of timely responses and service fulfillment. Customers report instances of scheduled appointments being ignored, leading to prolonged waits for service without adequate communication regarding delays. The frustration is evident in statements about having to repeatedly follow up with no resolution, which greatly affects the overall customer experience.Pricing Concerns: Many reviews highlight significant dissatisfaction with the pricing structure. Users indicate that the company's quotes are substantially higher than other local competitors, leading to feelings of being overcharged. The specific mention of an estimate being close to $1800 for a simple installation task, which was subsequently completed for under $500 by another provider, underscores a general sentiment of price gouging.Communication Issues: Several customers voiced concerns about the lack of communication from the company, especially regarding follow-ups and callbacks. It appears that customer requests for managers or further assistance have frequently resulted in no action, leading to feelings of disregard and frustration.Positive Interactions: Despite the number of negative reviews, a few customers have acknowledged positive interactions with individual technicians who exhibited professionalism and competence. One reviewer noted a technician Read less